Automation
Let the boring stuff handle itself. Automate tasks so you can focus on the big stuff
Turn your best practices into automated workflows
Powerful Workflows
Build what works for you:
- Event & Time triggers
- Smart conditions like ticket title, contacts, groups, and business hours
- Actions that get work done: assign tickets, create checklists, set priority, add tags, and more
- Schedule recurring tickets automatically
- Chain multiple actions together
Billing Automation
Never miss billable work:
- Dynamic quantity tracking based on assets
- Direct integration with Pax8 and CIPP (to automate M365 billing)
- Smart rules to catch missed billing
Work Smarter
Speed up common tasks:
- Ticket Shortcuts for one-click workflows
- Scripts using custom fields and variables
- Dynamic ticket templates
- Canned responses
- Pinned shortcuts
You're in really good company
We’re all about making IT simple, and these heroes have the stories to prove it
“The user-friendly GUI, overall performance, and abundance of functionality offered by Gorelo, all at a reasonable price, appeal to me. Additionally, the product’s development team is motivated, receptive, and committed to expansion.”
JakeOutside Tech“We tried Gorelo and set up the basics in a weekend. With Gorelo, we can track all our tasks, including admin, and it integrates with Xero seamlessly, eliminating the need for third-party tools. Their dev team is responsive and the interface is user-friendly.”
RussellZero Point Networks“We had been through many PSAs and individual SaaS apps till we came across Gorelo. What a breath of fresh air! Our techs and managers finally enjoy using a PSA, the integrations with Pax8, Xero, M365 are well thought out, contract billing is a massive bonus.”
NeilIPAU“Gorelo has significantly streamlined our managed offering by automating routine tasks, integrating our operations, and improving overall efficiency.”
KrisJorgensen IT